Ease-E Melts - Shipping Policy

At Ease-E Melts, we aim to deliver your order quickly, safely, and with care. Please read our shipping information below before placing your order.

Where we ship

We currently ship within the UK ONLY.

Delivery Methods 

All orders are shipped via Royal Mail.

You can choose from:

• Royal Mail 2nd Class - Estimated delivery 3-5 working days
• Royal Mail Tracked 48 - Estimated delivery 2 working days from dispatch 

Delivery times begin once your order has been dispatched.

We will always aim to get orders out as soon as possible.

Processing Times

We aim to dispatch in-stock items within 3-5 working days.

During busy periods, this may be slightly longer, but we will always work as quickly as possible. 

Pre-Orders & Made-to-Order Items

These items require additional time. Estimated dispatch times will be shown on the product page, and you will be updated once your order is on the way. 

Local Delivery/Collection

We do not currently offer delivery or collection.

Lost, Damaged or Incorrect Items

If your order arrives damaged, incorrect, or doesn't arrive at all, please contact us within 7 days of receiving your delivery.

We will offer a replacement or refund providing:

• The item is returned in it's original packaging
• The item is unopened and unused.
• The issue is reported within 7 days.

Please note: 

This does not apply to made-to-order, personalised, or specifically requested items.

Returns & Refunds (Shipping Fees)

Shipping fees are non-refundable.

However, if you reach out to us, we will always do our best to find a solution and help you where possible.

Need Help?

If you have any questions about shipping or tracking your order, feel free to contact us anytime - we're always happy to hear. 

Contact Details

Email us: hello@ease-emelts.com

Call, Text or WhatsApp us: 07777115652